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RetailPlayer M400

Professional background music player for retail applications.

RetailPlayer M400 is an exceptional background music solution, offering numerous advanced features and benefits for professional environments. Its easy installation and powerful cloud management portal allow for the monitoring and control of multiple devices worldwide for different brands. With 3 failover playback layers, increased buffer capability, and a Store & Play feature, the device ensures uninterrupted services. The M400 also offers remote firmware management, crossfading, and multiple scheduling features, with the added benefit of the RetailHero plan, which extends scheduling possibilities to assets and enables audio cues to be played on demand. The device's solid metal build delivers high-quality audio over a stereo output on cinch connectors, providing the perfect connection to your amplification system. Additionally, RetailPlayer M400 supports Wi-Fi connectivity through Wi-Fi dongles, making it ideal for situations where network cables cannot be pulled. With all of these features, RetailPlayer M400 is the perfect solution for background music playout in professional environments.



Operation System

  • Embedded Linux based on Yocto

Network Interfaces

  • 1 x Ethernet (RJ45) Interface
  • IPv4, IPv6 capable
  • 10/100 fdx/hdx, auto negotiation

Audio Interface

  • Line level 0dBu nominal on RCA connectors, stereo output
  • Output level software controllable

Failsafe Features

  • Web interface for configuration
  • 2 x Multicolor LED Status indicators
  • Reset & Factory Defaults Button
Audio Formats

  • MP3 CBR/VBR, up to 320 kbps, 8..48 kHz
    sample freq.
  • AAC-HE (AAC, AAC plus, AAC plus V2)
  • PCM linear 16bit @44.1 kHz
  • FLAC, WAV, OGG Vorbis
  • Opus

CPU / Memory

  • Barix IPAM400 Processor Module
  • Quad-Core ARM Cortex™ -A7
  • 256MB DDR3 SDRAM
  • 16MB SPI Flash
  • 32GB SD-Card Flash 

User Interface

  • Web interface for configuration
  • RetailPlayer Management Portal
  • 2 x Multicolor LED Status indicators
  • Reset & Factory Defaults Button
Power Requirements

  • 5VDC, 10W maximum on 5.5×2.1mm barrel connector (inner positive)


  • > 200’000h

Measurement / Mechanics

  • 108x38x78.7mm
  • 4.25×1.5×3.1 Inch


  • 250g


  • Two years

RetailPlayer M400 incl. free SaaS Portal (Made in China)

2020.9318P RetailPlayer M400 EU Package

2020.9319P RetailPlayer M400 US Package

2020.9320P RetailPlayer M400 UK Package

2020.9321P RetailPlayer M400 NoPSU Package

RetailHero Retailplayer Subscribtion (ordered and paid online via RetailPlayer Portal)

RetailHero: Premium Subscribtion 1 Year

RetailHero: Premium Subscribtion 2 Years

RetailHero: Premium Subscribtion 5 Years

RetailHero: Premium Subscribtion Lifetime


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